A: Our jewelry is made of 18K gold and carefully selected EF color, VS1 grade natural diamonds.
Q: What diamonds do you use and what grade are they?
A: We use E or F color, VS1 grade natural diamonds, each carefully selected under a 20x magnifying glass.
Q:Why sometimes the price of jewelry consultant is different from that on the website?
A: Because the gold price is floating, the pricing of our products is based on the material and process pricing, so in a certain period, the price will change
Q: How long will it take for me to receive the custom order?
A: Our production time is typically 12-20 days, and shipping usually takes about a week.
Q: Can I return or exchange the item if I don't like it?
A: Customized styles are non-returnable and non-exchangeable. If you are not satisfied upon receipt, we can adjust it until you are satisfied, but you will need to pay for the shipping costs.
Q:Why can't I pay directly on the website?
A:Because our products are all customized, many details need to be communicated and coordinated with the customer. Therefore, it is best to contact our jewelry consultant for consultation.
Q:How should I make the payment?
A:You can pay a 30% deposit first. After the product is made, we will send you a video of the product. Once you confirm that the product is satisfactory, you can pay the remaining balance and we will ship the product to you.
Q:What payment methods are available?
A:We accept WeChat Pay, Alipay, PayPal, and bank transfer. If you use PayPal, there will be an additional 5% handling fee
